Age verification and access
LevelUp Casino is only accessible to players aged 18 and over. You must confirm your age during registration. The casino carries out identity checks to ensure only eligible players have access.
Gaming limits and control tools
LevelUp offers several tools to help you control your gaming activity. These allow you to set limits on your gaming budget and time:
- Deposit limit: Restrict the amount you can deposit within a specified time period
- Loss limit: Set a maximum limit on losses per day, week or month
- Stake limit: Control the maximum stake per game
- Gaming break (cooling-off): Suspend your gaming account for a set period
- Self-exclusion: Lock your account permanently or until a specified date
How to manage your limits
All gaming limits and locks can be managed through your LevelUp account. You can adjust them at any time or set new limits if you wish to change your gaming behaviour.
- Log in to your account
- Navigate to player protection settings
- Choose the type of limit you wish to set
- Enter the amount or time period
- Confirm your setting
Signs of problem gambling
It is important to monitor your gaming activity. If you notice that gaming is affecting your finances, relationships or mental health, this could be a sign of problem gambling. Seek help early.
- You play for longer or with more money than planned
- Gaming is affecting your work or relationships
- You try to make up gaming losses by continuing to play
- You hide your gaming activity from others
- You need increasingly more money to play in order to experience excitement
Local help resources and advice
If you need support with problem gambling, there are free and confidential help resources available. Many countries offer specialist counselling and support services. Contact local organisations in your country or reach out to national gambling helplines.
- National gambling helplines offer free advice
- Therapy and self-help programmes help with gambling addiction
- Family members can also contact counselling services
- Online resources and support groups are often available
- Your doctor can refer you to specialist services
Managing gambling addiction
Gambling addiction is a serious illness. It is treatable, and many people have successfully received support. The first step is to acknowledge the problem and seek professional help. Your country likely offers free or funded counselling services.
- Acknowledge the problem and seek professional help
- Discuss your situation with family or friends
- Use self-exclusion options at LevelUp and other providers
- Keep away from gaming environments
- Engage in supportive activities and hobbies
FAQ
What age can I play at LevelUp?
You must be at least 18 years old to play at LevelUp. The casino verifies age during registration.
How can I set deposit limits?
Log in to your account and navigate to player protection settings. There you can set daily, weekly or monthly deposit limits.
What is a gaming break?
A gaming break (cooling-off) allows you to temporarily lock your account. You can take a break for days, weeks or months and reactivate your account later.
Can I permanently lock my account?
Yes. Through self-exclusion you can permanently lock your account. This option is irreversible for the set period and should only be chosen if you are certain.
Where can I find local help for problem gambling?
Contact a national gambling helpline in your country. These services are free and confidential. Your doctor or local authorities can refer you to specialist support.
