Secure access to your Levelup account

To access your Levelup account, visit the sign-in page and enter your sign-in details. Levelup provides multiple access options for your convenience.

Use the username or email address you provided during registration, along with your password. After successful sign-in, you can access your player account, account balance and available bonuses.

• Enter your username or registered email address
• Enter your password
• Select "Sign in" or press Enter

If you've forgotten your password, you can reset it from the sign-in page. Levelup offers a straightforward recovery process to get you back to your account quickly.

Select "Forgotten password" on the sign-in page. You'll be asked to enter the email address linked to your account. Levelup will send you a password recovery link, which you can use to create a new password.

1. Click "Forgotten password" on the sign-in page
2. Enter the email address linked to your account
3. Check your email for a password recovery link
4. Click the link in the email
5. Create a new, strong password
6. Confirm the new password
7. Sign in with your new password

Protecting your Levelup account is essential. Use a strong, unique password and never share it with anyone. Levelup will never ask for your password – not via email, live chat or any other means.

If you suspect your account has been compromised, contact Levelup support immediately. Use a secure, personal email address for your Levelup account and update your password regularly.

• Use a strong password with at least 8 characters, including upper and lower case letters, numbers and symbols
• Never share your password with anyone
• Do not enter your password in replies to emails or messages
• Do not use personal information such as date of birth or names as your password
• Update your password regularly
• Log out when using public or shared devices
• Check the URL for typos before signing in

Levelup provides multiple ways to access your account. In addition to web sign-in, you can play on mobile wherever you are.

If you have trouble accessing your account beyond a password reset, or believe your account is subject to unauthorised activity, contact Levelup support. The support team can review your account and assist with recovery.

Support may ask you to verify your identity. Be prepared to provide information you gave during registration, such as email address, date of birth, or verified payment methods. This protects your account from unauthorised access.

Levelup staff will never ask for your password. They will also not ask for your full card details, PIN numbers or other sensitive financial information. Legitimate support requests come through Levelup's official channels.

If you receive a suspicious email or message allegedly from Levelup asking for sign-in details or financial information, this is a phishing attempt. Do not forward such messages and do not click on links. Instead, report them to Levelup support via official channels.

• Support will never ask for your password
• Support will not ask for full card details or PIN numbers
• Legitimate support comes through official channels on levelup.com.de
• Phishing emails should not be clicked or forwarded